We design the beautiful part of a Kerala journey—and make the practical part feel quietly handled, before departure and throughout your stay.
Every THERE guest has a named journey concierge, a locally based support line and a clear plan for changes, health needs and family travel.
Private Kochi airport pickup, vetted driver details before arrival, and locally coordinated transfers between Kerala stays.
One WhatsApp contact for an itinerary adjustment, pharmacy run, restaurant request, translation support or an extra car.
Child-friendly room and meal requests collected in advance; paediatric referral support arranged if a child becomes unwell.
We discuss mobility, dietary and wellbeing requirements before confirmation, then recommend suitable homes and local transport.
Our journey desk helps assess the immediate practical next step and coordinates a local doctor, pharmacy, clinic or transport request. For life-threatening emergencies, guests are instructed to call local emergency services immediately.
Our proposed medical referral partner is Caritas Hospital, Kottayam—selected for its emergency, paediatric and ambulance capabilities. Referral is subject to a signed operating agreement and provider availability.
We can facilitate contact with ambulance and hospital services. Treatment, admission, transport times and clinical decisions remain entirely with licensed providers and emergency authorities.
Where medical care is needed, the concierge can request a paediatric referral. Caritas lists paediatrics and a 24/7 paediatric emergency department; availability is confirmed directly at the time of need.
Medical support is coordination, not medical advice or insurance. We never delay emergency treatment for concierge contact, payment approval or insurer confirmation.
Designed as the specialist referral and emergency-coordination anchor for journeys across central Kerala. Its public information describes 24/7 emergency and ambulance services, as well as paediatric care.
Review hospital services ↗Designed as an insurance-referral option for eligible travellers. Care’s Explore international travel plan describes worldwide cover options, trip cancellation/interruption and emergency medical benefits—always subject to eligibility, policy wording and underwriting.
Review Explore plan ↗Important for the investor concept: neither name represents a live THERE commercial partnership today. Launch requires signed contracts, referral protocols, insurance distribution approvals and independent legal review. Care’s international plans may not be available to every inbound traveller; eligibility must be confirmed before any sale or recommendation.
A journey should feel flexible without being vague. These are proposed product terms for the prototype, to be confirmed in final booking conditions.
A complimentary 48-hour hold follows a tailor-made proposal. A 30% deposit confirms a journey; the balance is due 45 days before arrival. A different schedule may apply for peak season or private buy-outs.
More than 45 days: deposit transferable once within 12 months, less documented third-party costs. 45–15 days: 50% of total journey price. Within 14 days or no-show: 100%. Supplier-specific terms may be stricter and are shown before payment.
If a host or essential experience becomes unavailable, we first offer a comparable alternative. If that is not acceptable, guests may choose a credit or refund for the affected, unused component.
Travel protection is optional and separate from a THERE booking. Claims, approvals and reimbursements are decided by the insurer under the issued policy; THERE may help assemble itinerary documentation but cannot promise claim outcomes.
Guests remain responsible for visas, passports, vaccinations, travel documents and obtaining suitable insurance. We provide a Kerala preparation note and a pre-arrival check-in for every confirmed journey.